Returns

When things don’t go according to plan, we have a plan to help.

Colours of stock pictures sometimes vary due to the monitor you’re viewing it on. If you’re not happy with the colour of your item please refer to our returns and exchanges policy below for further information.

Sometimes the items you receive may not be exactly what you expected. If size is the problem we’ll return your item and send the correct size. If your preferred size is sold out we’d like to offer you a store credit note.

Returns Postage

The cost of returns postage is always your responsibility unless the goods were faulty or damaged before they left our premises.

Exchanges

We understand size or colour won’t always be perfect and we’re happy to exchange for another.

Whether you’re exchanging or returning we must specify that the item:

  • Has not had tags removed
  • Has been returned in original packaging
  • Is in a fit state to be resold.
  • Has not been worn or used
  • Items must be returned within 7 days of the purchase date.
  • You must first contact us by email to advise us of the return.

If an item does not meet the above requirements, Little Blessings reserves the right not to accept it for return/exchange.

If the returned item does meet the requirements the exchanged item will be sent to you at the normal postage rate at your expense. Alternatively you can include a self -addressed and pre-paid postage Australia Post bag with the returning item.

If we receive your returned item before 2pm, we’ll send the replacement the same day. If the size or item is out of stock or unavailable we’ll contact you straight away to discuss your options.

Refunds

We are happy to give a store credit (not a cash refund) on a return if a replacement item is not in stock, but items must meet the requirements below.

  • Item returned with original tags still attached
  • Item returned in original packaging
  • Item must be in a fit state to be resold. (when not faulty)
  • Items must be returned within 7 days of the purchase date.
  • You must first contact us by email to advise us of the return.

If a returned item does not meet these requirements we can refuse to accept it.

It’s rare for a faulty item to be sent out because all stock is thoroughly checked for faults before being posted out to customers. If you do receive a faulty item we are very sorry. We will exchange it for the same new item (provided it is in stock) as quickly as possible and absorb postage costs.

If the item is not faulty (we will always check with the manufacturer first) we reserve the right to refuse a refund. We’ll contact you to let you know.

Sale Items

Sale items can’t be exchanged or refunded so please choose carefully. Sale items will usually be available until sold out, although in some cases they will be returned to their original price. Previous season’s stock may remain on sale indefinitely. We don’t offer rainchecks.

Payment

Payment for goods can be made with Visa, Mastercard and PayPal. We have also joined with After Pay to offer our customers an easy way to pay for their goods.  Orders will be automatically cancelled if payment is not received 48 hours after the order is placed if paying by Visa, Mastercard and Pay Pal. (This excludes After Pay who manage their payments when a customer clicks onto their link). Changes to orders must be done before 2pm or else the order will be sent and it will be your responsibility and cost to return the unwanted item or items.

Warranties

Warranties for items purchased are made by the manufacturer (not Little Blessings). We will help you as best we can, but judgement is final on the part of the manufacturer.